With Salesforce Service Cloud you can deliver amazing customer service on every channel, when your customer needs it. Not only can you increase service agent efficiency by creating call center scripts but you can increase first call resolution through building knowledge centres and much more!
Kiva Infotech is offers a wide range of Salesforce development services that will help you implement and automate business processes.
Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
you will have several customers raising tickets and queries on a regular basis. These tickets will be received by your service agents. Salesforce Service Cloud helps you in tracking and solving these tickets efficiently.
Salesforce is a CRM platform that uses the cloud technology for providing different cloud services. Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services.
Pardot is a software as a service (SaaS) marketing automation platform by SalesForce offering email automation, targeted email campaigns and lead management for B2B sales and marketing organizations.
Salesforce consulting services are aimed to support your sales, marketing and customer service needs. We apply our ample CRM consulting experience to help the enterprises in professional services, retail, IT, manufacturing, finance and banking, healthcare, and other industries benefit from Salesforce use.